FAQ

Do you offer bundle discounts?

Yes. Buy 2 items and get 10% off, or buy 3 or more and get 20% off. You can mix and match across the whole store, and the discount is applied automatically at checkout, with no code needed.

Do you offer free shipping?

Yes, shipping is free on all orders within the United States, with no minimum purchase.

How long does shipping take?

Orders are processed within 1-3 business days, and transit takes 9-15 business days after dispatch. In total, please allow 10-18 business days for delivery.

What is your return policy timeframe?

You can return unused items in their original packaging within 30 days of delivery, with no restocking fee.

What if my item is damaged or defective?

Email us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

How can I contact Deepenwell?

Email info@deepenwell.com or call +1 (774) 332-6357. You can also find us on Instagram at @deepenwell.sleep. Customer service hours: Monday to Friday, 9am - 5pm (EST). We reply within 1-2 business days.